Southwest Washington Medical Center Secure E-mail Service
Table of Contents

• Top Support Questions for Southwest Secure E-mail
• Getting Started with Southwest Secure E-mail
• Sending and Receiving Mail
• Terms and Conditions for use of Southwest Secure E-mail

Top Support Questions for Southwest Secure E-mail (HTML file)  [Click here for PDF version]

• What is Southwest Secure E-mail?
• How do I send a secure message reply?
• How do I retrieve a secure message?
• Is my reply message secure?
• What do I do if I forget my password?
• Southwest Secure E-mail is not for URGENT or Sensitive care issues
• How do I make sure that my care provider got my message?
• How do I search through my Southwest Secure E-mail messages?
• Are my attachments secure as well?
• Can I keep copies of my Southwest Secure E-mail messages?

Getting Started with Southwest Secure E-mail [Click here for PDF version]

• Quick-start reference for PATIENTS using  Southwest Secure E-mail (HTML file)  [Click here for PDF version]
• Quick-start reference for STAFF using Southwest Secure E-mail (HTML file)  [Click here for PDF version
• What is Southwest Secure E-mail?
• Setting up your Southwest Secure E-mail account
• What do I do if I forget my password?
• How Southwest Secure E-mail works
• Why do I receive notices that I have unread Southwest Secure E-mail messages?
• How do I retrieve a Southwest Secure E-mail?
• How do I reply to a Southwest Secure E-mail message?
• How do I save a Southwest Secure E-mail messages to my computer?
• How long will my Southwest Secure E-mail messages be stored before they are deleted?
• How do I know that a message is coming from Southwest Washington Medical Center?

Sending and Receiving Mail

• How do I retrieve a Southwest Secure E-mail?
• I can't retrieve my Southwest Secure E-mail message(s)
• How do I reply to a Southwest Secure E-mail message?
• I get an error message from my e-mail account, what do I do?
• Messages are missing, incomplete, or garbled
• Is my reply message secure?
• How do I make sure that my care provider got my Southwest Secure E-mail message?
• How do I search through my Southwest Secure E-mail messages?
• What do I need on my computer to access Southwest Secure E-mail?
• Are my attachments secure as well?
• Can I keep copies of my Southwest Secure E-mail messages?
• What can I do if I accidentally delete a message?

Terms and Conditions for use of Southwest Secure E-mail 
Detailed Terms and Conditions for use of Southwest Secure E-mail (HTML file). [Click here for PDF version]

• Appropriate use of Southwest Secure E-mail
• Communicating with care providers about your health care needs
• Southwest Secure E-mail is not for URGENT or Sensitive care issues
• HIPAA and Southwest Secure E-mail
• Limitations of Liability when using Southwest Secure E-mail
• Customer Support Contact information
• Phishing and Fraud on the Internet: How to protect yourself and your health information
• No SPAM / No Viruses
• Confidentiality and security of Southwest Secure E-mail (copies of e-mail are not kept after delivery)